Field Service Representative

Job description: Job Purpose Statement: The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training, documentation, and cross-functional collaboration to ensure equipment performance, safety, and customer satisfaction. Job Functions: · Travel to customer facilities to install, start up, troubleshoot, and repair company-manufactured equipment. · Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance. · Diagnose issues and perform mechanical, electrical, or controls-related repairs in response to customer requests. · Modify or adapt new and existing equipment to meet customer-specific operational or production requirements. · Provide on-site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance. · Prepare clear, accurate service reports, documentation, and records of work performed. · Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes. · Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams. · Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives. · Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times. · Perform additional duties as assigned to support business and customer needs. Qualifications & Competencies: · Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues. · Effective verbal and written communication skills, including the ability to train and support customers. · Customer-focused mindset with strong problem-solving and organizational skills. · Ability to work independently at customer sites while collaborating with internal teams. · Willingness and ability to travel as required. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Willingness to travel: 50% (Required) Work Location: In person Pay: $25.00 - $30.00 per hour https://www.indeed.com/cmp/Black-Bros-Co-2/jobs